Joanne started working at the Ombuds Group in January 2025. She is a recognised, dynamic leader specialising in service transformation and business excellence. With vast experience, she has successfully led large-scale operational transformations, improved customer satisfaction (CSAT & NPS), increased employee engagement, and delivered significant cost efficiencies across diverse industries.
With expertise in supply chain optimisation, quality improvement, and cross-functional collaboration, Joanne has a proven track record of engaging and developing teams to achieve outstanding results. She has fundamentally reshaped service delivery models for major organizations, influencing top-tier business strategies, driving profitability, and laying the foundation for scalable growth.
Joanne has driven transformational change, optimised business processes, and created impactful customer-focused strategies for global organisations.
