From all the team at the Ombudsman we would like to send you best wishes for the Festive Season and New Year.
During this time we will be closed from midday on 24 December, returning on 2 January. You can continue to raise disputes with us online and they will be reviewed upon our return.
Jim Potts is the former Head of Trading Standards with Lancashire County Council. A Fellow of the Chartered Trading Standards Institute, Jim has a wealth of experience in dealing with consumer law and complaints regarding furniture.
